Q. When will you ship my order?
A. It is our policy to ship orders within 1-2 business days. We make each gift basket as they are ordered, so please allow 2 days processing time. However, if you are trying to beat a deadline (such as a gift), let us know in the "special instructions" box provided during checkout, and we'll do everything in our power to make it happen. Some items, such as gift collections, are built when we receive an order, so it may be impossible to get them out the same day. If it's important to you, it's important to us, so let us know what you need. Your credit card will not be billed until the order ships.

Q. Who Pays for Shipping?
A. The buyer, including returns, pays for all shipping charges, and we do not add handling charges nor do we pad our shipping costs. We typically ship via USPS Parcel Post or Priority Mail. However, you have the option to upgrade to premium shipping if you choose. This appears as an option for you to check during the checkout process, complete with estimated costs.

Q. Do you offer a 100% Satisfaction Guarantee?
A. Absolutely. If you are dissatisfied for any reason, we will gladly exchange the item or refund the full purchase price of the product. Simply contact us so that, together, we can decide if the product needs to come back and will know how to process your return when it arrives. Once we have received your returned item, any credits or replacements will be processed. Also please note that shipping costs are non-refundable. However, if you choose to EXCHANGE your item, we will pay the cost of shipping the exchanged item back to you!

Q. Who do I call if I have questions?
A. Your phone calls are important to us! Feel free to contact us at (800) 688-6461. We try to answer each and every phone call but should you encounter an answering machine, please leave a message and your call will be returned as quickly as possible. You also have the option of emailing us at:
CustomerService@OldMillSoap.com .

Q. What are my payment options?
A. We accept MasterCard, Visa, Discover, Diner's Club, and American Express. Checks will be accepted. Please note however, that merchandise will not ship until the check has cleared your bank account. We also will accept money orders. COD is not an option. Old Mill gift certificates can also be applied toward the balance.

Q. What are Old Mill Gift Certificates?
A. Gift Certificates are the perfect option if you just don't know a person's preferences. They are available in denominations of $10.00 and can be used for online shopping; or for a person living near us, they can stop by our shop. The certificate will be sent to the recipient with a gift card, packaged in our signature packaging. This is an easy, no-hassle way to shop that pleases even the pickiest shopper.

Q. What is your Privacy Policy?
A. Your information is not shared with anyone else nor do we sell any portion of our customer database to third parties. We ask for your email address so that you will receive a confirmation statement of your order and notification of when your order ships. Your email address may be used in the future to notify you about new merchandise and/or special promotions offered by Old Mill Soaps and Sundries. We never bombard our customers, and you can always remove your name from our list at any time.

Q. Is my Credit Card Information secure?
A. We take every precaution to protect the security of your personal information. Our shopping cart utilizes Visa/Mastercard-certified, 128-bit encryption security software for safe online shopping. For added safety, your credit card number never appears on invoices or receipts.